Scheduled Maintenance - Production Deployment 6 October 2026

Scheduled Maintenance Report for Optty

Postmortem

Postmortem: Scheduled maintenance, production deployment on 6 October 2026

Summary
On 6 October 2026 we carried out a planned production release across the Optty platform. The maintenance was scheduled for 13:30 to 15:30 UTC. It started at 13:30 UTC and finished early, at 14:25 UTC. The release adds new merchant onboarding features, more flexible payment operations, wider settlement support and several fixes.

Scope

Optty Merchants Payments API
Optty Widgets
Optty Universal Payments Platform (UPP)
Dashboard and Reporting
Webhook Notifications
Settlement

Customer impact
There was no downtime during the maintenance. Payment processing, checkout and all other Optty services stayed available throughout.

What changed

Automated Mass Onboarding: Partners can now set up merchants in bulk in UPP. You can create a merchant batch, track how it's processing, download the final output and export any records that failed.
Optional amounts on capture and void: The amount is now optional when you call the capture and void APIs. If you leave it out, the full authorised amount is used.
Post-authorisation fraud checks: We've added extra fraud screening after authorisation for supported transactions.
Skrill and Neteller settlement: Settlement now supports Skrill and Neteller.
Scalapay order cancellation: We fixed order cancellation handling for Scalapay so that order status stays accurate.
Small-amount payment options: We fixed an issue where some alternative payment methods didn't show for orders under 1 GBP.
WooCommerce plugin: The Optty WooCommerce plugin now supports the full in-context checkout flow for alternative payment methods.
UPP payment provider logos: We fixed how payment provider logos display in UPP Payments Management.

Timeline (UTC)

6 Oct, 12:13: Maintenance scheduled and announced
6 Oct, 12:30: Reminder sent that maintenance would start in 60 minutes
6 Oct, 13:30: Maintenance started
6 Oct, 14:25: Maintenance completed

Next steps
No action is needed from customers. If you notice anything unexpected with payments, settlement, onboarding or the WooCommerce plugin, please contact Optty Support through the help desk.

Thank you for your patience while we continue to improve the Optty platform.

Posted Oct 06, 2026 - 14:31 UTC

Completed

The scheduled maintenance has been completed.

Posted Oct 06, 2026 - 14:25 UTC

Update

Scheduled maintenance is still in progress. We will provide updates as necessary.

Posted Oct 06, 2026 - 14:21 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 06, 2026 - 13:30 UTC

Update

We will be undergoing scheduled maintenance during this time.

Posted Oct 06, 2026 - 12:17 UTC

Update

We will be undergoing scheduled maintenance during this time.

Posted Oct 06, 2026 - 12:13 UTC

Scheduled

We will perform scheduled maintenance on the Optty API, Checkout Widget, UPP Portal, Settlement Service, Notification Service and Optty Admin on 6 October 2026, from 01:30 to 03:30 UTC (2 hours).

During this window, we do not expect any customer-facing impact or downtime. All services, including payments and checkout, will remain available.

We will post the next update when maintenance begins, or by 01:30 UTC if the plan changes.

Posted Oct 06, 2026 - 12:13 UTC

This scheduled maintenance affected: Optty Merchants Payments API, Optty Widgets, Dashboard and Reporting, Optty Universal Payments Platform, Webhook Notifications, and Settlement.